7q77 Privacy Policy

7q77 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with the 7q77 online casino and sports betting platform, accessible at https://7q77.io.

This Privacy Policy describes in plain English what personal information we collect from players and visitors, the purposes for which that information is used, how long we retain it, with whom it may be shared, and the rights available to you as a data subject. It applies to all interactions with the 7q77 platform across all devices, including desktop browsers, mobile browsers, and any native application interfaces that may be made available.

This policy should be read alongside the Terms and Conditions and any other policies published on this site. Where a conflict exists between this Privacy Policy and another 7q77 document, the terms of this Privacy Policy shall prevail with respect to personal data handling.

If you have questions about how 7q77 handles your personal data, or wish to exercise any of the rights described in this policy, please contact our support team at [email protected] or via 24/7 live chat on the platform.

7q77 collects personal data in the following categories. We collect only what is necessary to deliver our services, maintain platform security, and meet our legal and responsible gaming obligations.

7q77 collects personal data through the following channels and interactions:

• Direct submission at registration: When you create a 7q77 account, you provide identity and contact data directly through the registration form.
• KYC verification submissions: When you submit identity documents or complete a verification process to unlock full account functionality or process a withdrawal.
• Financial transactions: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, transaction references and wallet identifiers are captured automatically.
• Platform usage: As you navigate and use the 7q77 platform, technical and usage data is collected automatically via server logs, session tracking, and analytics tools.
• Customer support interactions: When you contact 7q77 via live chat, email, or WhatsApp, the content of those communications is recorded for service quality, dispute resolution, and regulatory purposes.
• Cookies and similar technologies: 7q77 uses cookies and similar tracking technologies to maintain session state, detect fraud, analyse traffic patterns, and deliver a consistent experience. See Section 7 for full details.
• Third-party verification services: Where you consent to identity verification via a third-party KYC provider, that provider may supply verification outcomes and document processing results back to 7q77.

7q77 does not purchase personal data lists from third-party data brokers, and does not collect data from social media platforms without your direct consent.

7q77 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected without seeking fresh consent.

• Account creation and management: To register your account, maintain your player profile, and provide access to all 7q77 platform features.
• Identity and age verification: To confirm that you are at least 21 years of age and to verify your identity in compliance with our KYC obligations. 7q77 strictly enforces the 21+ age restriction and will take all reasonable steps to prevent underage access.
• Processing deposits and withdrawals: To credit your account with deposits and to process withdrawal requests to your registered payment method in Bangladeshi Taka (BDT / ৳).
• Fraud prevention and platform security: To detect and prevent fraudulent activity, money laundering, multi-accounting, and any other prohibited conduct as described in our Terms and Conditions.
• Responsible gaming compliance: To monitor gameplay patterns for signs of problem gambling, to enforce player-requested deposit and loss limits, and to process self-exclusion requests promptly.
• Customer support: To respond to your support enquiries, resolve disputes, and maintain records of communications for quality assurance purposes.
• Platform improvement: To analyse aggregate, anonymised usage data and improve the performance, design, and game offering of the 7q77 platform.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may unsubscribe at any time by contacting support or updating your account preferences.
• Legal and regulatory compliance: To retain transaction and identity records as required to demonstrate compliance with applicable anti-money laundering, responsible gaming, and data protection obligations.

7q77 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing is necessary to perform our obligations under the player account agreement, including processing deposits, settling bets, and processing withdrawals. Without this processing, we cannot provide the service.
• Legal obligation: Certain processing activities — including KYC identity verification, AML transaction monitoring, and record retention — are required by applicable law and cannot be refused or opted out of by registered players.
• Legitimate interests: 7q77 processes certain technical and usage data on the basis of legitimate interests, including platform security, fraud prevention, multi-accounting detection, and platform improvement analytics. These interests are balanced against player privacy rights and do not override your fundamental data protection rights.
• Consent: Where we rely on consent — for example, for sending marketing communications or processing optional profile information — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

7q77 does not sell your personal data to any third party. We may share your data with the following categories of recipients only where necessary and under strict confidentiality obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners receive the minimum transaction data required to process deposits and withdrawals on your behalf.
• KYC and identity verification providers: Third-party identity verification services receive document images and personal details solely for the purpose of completing the verification process. These providers are contractually bound to process data only on 7q77's instructions.
• Game content providers: Game studios and platform providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive session identifiers and game-round data necessary to deliver their games. They do not receive your full personal profile.
• Fraud detection and security services: Specialist fraud prevention and cybersecurity providers may process IP address, device fingerprint, and behavioural data to detect and prevent platform abuse.
• Professional advisers: Legal counsel, auditors, and accountants may access personal data on a need-to-know basis in the context of their professional services to 7q77.
• Law enforcement and regulatory authorities: 7q77 will disclose personal data to law enforcement, financial intelligence units, or regulatory bodies where legally required to do so or where we are under a compelling legal obligation.

7q77 uses cookies and similar web technologies to maintain platform functionality, improve user experience, and support security operations. The following categories of cookies are used on the 7q77 platform:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, preserve your account state during active play, and support security mechanisms such as CSRF protection. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your language setting and display preferences — to provide a more personalised experience on return visits.
• Analytics Cookies: We use anonymised analytics data to understand how players navigate the 7q77 platform, which games are most popular, and where the user experience can be improved. Analytics data is aggregated and does not identify individual players.
• Security Cookies: Device fingerprinting and behavioural tracking technologies support our fraud prevention systems by identifying anomalous login patterns and detecting potential multi-account activity.

Most web browsers allow you to manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or maintaining an active game session on the 7q77 platform. Disabling analytics or functional cookies will not prevent you from using the platform but may result in a less personalised experience.

7q77 does not use cross-site tracking cookies for the purpose of serving targeted third-party advertising.

7q77 implements a multi-layered security framework to protect your personal and financial data from unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 7q77 platform.
• Encrypted data storage for sensitive personal data fields including identity documents, payment method references, and account credentials.
• Access controls: Player personal data is accessible only to authorised 7q77 personnel on a strict need-to-know basis. Access is logged and audited.
• Firewalls and intrusion detection systems protecting the 7q77 server infrastructure from external attack.
• Regular security assessments to identify and remediate vulnerabilities in the platform and its dependencies.
• Secure KYC document handling: Identity documents submitted for verification are processed through encrypted channels and are not stored beyond the period required for verification and regulatory record-keeping.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 7q77 will take all reasonable steps to contain the breach and will notify affected players as promptly as circumstances permit.

7q77 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention guidelines apply to the main categories of personal data we hold:

When personal data reaches the end of its defined retention period, it is securely deleted or irreversibly anonymised. Anonymised aggregate data that cannot be used to identify any individual may be retained indefinitely for statistical and business intelligence purposes.

As a 7q77 player or platform visitor, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] or via live chat. We will respond to all verified requests within a reasonable timeframe, typically within 30 days.

• Right of Access: You have the right to request a copy of the personal data that 7q77 holds about you, along with information about how it is being used.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic profile information directly within your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing on the basis of legitimate interests. This right is subject to our legal retention obligations — we cannot delete data that we are required by law to retain.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where 7q77 relies on legitimate interests as the legal basis, or where data is used for direct marketing purposes. Marketing opt-outs take effect immediately upon receipt of your request.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

The 7q77 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from any person under the age of 21. If a minor gains access to the platform in violation of our eligibility requirements and submits personal data, that data will be deleted as soon as the minor's age is identified through our verification processes.

If you are a parent or guardian and believe that a person under 21 years of age in your care has registered at 7q77 or submitted personal data to the platform, please contact our support team immediately at [email protected]. We will investigate and take prompt action to close the account and remove any associated personal data.

7q77 supports responsible parental controls and encourages parents and guardians in Bangladesh to use internet filtering tools to restrict underage access to online gambling platforms. Our Responsible Gaming page provides additional guidance on protecting minors and preventing underage gambling.

The 7q77 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay), game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and other external entities. Where any such reference includes a navigable link, please be aware that 7q77 has no control over the privacy practices or content of third-party websites and platforms.

This Privacy Policy applies exclusively to personal data collected and processed by 7q77 in connection with the 7q77 platform. It does not apply to any third-party website or service that you may access via an external link. We strongly encourage you to review the privacy policy of any third-party service before submitting personal data to them.

The inclusion of a reference to a third-party service on the 7q77 platform does not constitute an endorsement of that service's privacy practices or data handling standards. 7q77 accepts no liability for the data practices of third-party websites, payment processors, or service providers beyond the scope of our contractual data processing agreements with them.

7q77 reserves the right to update, amend, or replace this Privacy Policy at any time. When we make material changes to this policy, the "Last Updated" date displayed at the top of this page will be revised to reflect the date of the amendment. Where changes materially affect how we process your personal data or reduce your privacy rights, we will make reasonable efforts to notify registered players via the email address associated with their account.

Your continued use of the 7q77 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with the revised policy, you should cease using the platform and may contact support to request account closure in accordance with our Terms and Conditions.

We recommend that all registered players review this Privacy Policy periodically to remain informed about how 7q77 protects and uses their personal data. Archived versions of previous Privacy Policy editions are available on request by contacting our support team.

If you have any questions, concerns, or formal requests relating to this Privacy Policy or to the way 7q77 handles your personal data, please reach out to our support team using the contact details below. All contact information is provided as plain text only — no clickable links or mailto protocols are used.

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, directly on the 7q77 platform
• WhatsApp: +880 1700 000 000 (plain text only — for general enquiries; do not share sensitive data via WhatsApp)
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response Time: Live chat responses are typically immediate. Email responses are provided within 24 hours under normal operating conditions.

For responsible gaming concerns — including self-exclusion requests, deposit limit changes, or guidance on problem gambling — please visit our Responsible Gaming page or contact support directly via live chat at any time.

For all formal data subject rights requests (access, rectification, erasure, portability, objection), please email [email protected] with the subject line "Data Rights Request" and include your registered account username and the nature of your request. We will acknowledge receipt within 3 business days and respond in full within 30 days.